Refund Policy
Last updated: 28th October 2026
This Refund Policy explains how cancellations, refunds, billing issues, the free plan, and plan changes work for WeApplyJobs. This policy applies to purchases made through the WeApplyJobs website, platform, checkout flow, and related services.
By purchasing a WeApplyJobs plan, users agree to this Refund Policy and the Terms & Conditions.
General Refund Policy
WeApplyJobs provides digital job application tools, AI-assisted workflow features, Chrome extension support, and human support services.
Paid plans are one-time purchases. Payments are non-refundable after access begins, except in the refund situations listed in this policy or where a refund is required by applicable law.
Refund requests must be sent to info@weapplyjobs.com within 7 days of the charge.
Refund requests are reviewed based on account activity, plan type, service access, billing history, and the reason for the request.
Cancellations
WeApplyJobs plans do not renew, so there is no subscription to cancel to stop future charges.
Users can ask for their account to be closed by emailing info@weapplyjobs.com from the email address on the account.
Closing an account does not automatically refund charges already paid.
Paid credits stay available until the account is closed. Unused credits are lost when an account is closed.
Refund Eligibility
WeApplyJobs provides refunds in the following cases:
- The user was charged twice for the same plan.
- The user was charged after cancellation because of a verified billing error.
- The user purchased the wrong plan, contacted WeApplyJobs within 7 days of the charge, and had not used any of the plan's paid credits.
- The user could not access paid features because of a verified technical issue caused by WeApplyJobs.
- The charge was unauthorized and reported within 30 days of the charge.
- A refund is required under applicable law.
- Refunds are approved only after review by the WeApplyJobs team.
Non-Refundable Situations
WeApplyJobs does not provide refunds in the following cases:
- The user changed their mind after accessing the service.
- The user bought a plan and later decided not to use it, after the 7-day refund window.
- The user did not use the credits included in their plan.
- The user expected guaranteed interviews, job offers, employer responses, recruiter replies, visa sponsorship, visa outcomes, placement results, salary outcomes, or career outcomes.
- The user was dissatisfied with job-market results outside WeApplyJobs' control.
- The user's account was suspended or terminated for violating the Terms & Conditions.
- The user submitted false, misleading, or incomplete account or billing information.
- Human support, review, or service work had already started under the selected plan.
Free Trial Terms
The free trial is the WeApplyJobs Free plan. It does not require a payment method and has no end date.
The Free plan includes a limited number of credits. The current allowance is shown on the Pricing page and in the user's account.
Free plan users are never charged automatically. A charge is made only if the user chooses to buy a paid plan.
Because the Free plan is never charged, there is nothing to refund for it.
No Automatic Renewals
WeApplyJobs paid plans are charged once, at checkout, for the price shown there.
Plans do not renew automatically, and WeApplyJobs does not store payment details to charge again later.
A new charge is made only when the user chooses to buy another plan.
Plan Changes
Users can move to a higher plan from the Pricing page or the upgrade page in their account.
Each plan purchase is a separate one-time payment for the price shown at checkout, and the new plan's credits are available as soon as the payment is confirmed.
WeApplyJobs does not prorate plan changes or refund the difference between plans automatically.
Refund requests for a plan change follow the same 7-day window and eligibility rules as any other purchase.
Human Support And Service Plans
Plans with human support include resume review, cover letter review, application review, workflow guidance, editing support, and quality checks carried out by the WeApplyJobs team, within the human-assistant credits included in the plan.
Human support work begins when the user sends their first human-assistant request, or when the WeApplyJobs team starts work on the user's account at the user's request.
After human support or service work begins, payments are non-refundable.
Before human support or service work begins, refund requests sent within 7 days of the charge are reviewed by the WeApplyJobs team.
Chrome Extension Access
The Chrome extension is free to install. Extension features that use credits draw on the credits in the user's WeApplyJobs plan.
Refunds for Chrome extension access follow the same refund rules as the user's selected WeApplyJobs plan.
Technical access issues must be reported to info@weapplyjobs.com within 7 days of the charge to be considered for a refund.
Verified extension issues caused by WeApplyJobs are reviewed under the refund eligibility rules in this policy.
Billing Errors
Users should report billing errors to info@weapplyjobs.com.
Billing error reports must include:
- Full name
- Account email
- Charge date
- Amount charged
- Plan name
- Transaction ID or receipt
- Short explanation of the issue
- Verified billing errors are corrected by refund, credit, or billing adjustment.
Unauthorized Charges
Users must report unauthorized charges to info@weapplyjobs.com within 30 days of the charge.
Unauthorized charge reports must include:
- Account email
- Charge date
- Amount charged
- Payment method details, limited to the last four digits where relevant
- Receipt or bank statement screenshot
- Short explanation of the issue
- WeApplyJobs reviews unauthorized charge reports and may ask for additional verification before issuing a refund.